CNCL’s standard currency exchange process is as follows:
1. Call the CNCL hotline, add the official WeChat account, or visit the company's headquarters or branches in person to inquire about relevant currency exchange matters.
2. If you intend to exchange currency, please bring your personal identification and proof of address to register and open an account at our company.
3. Add the official WeChat account of customer service personnel for future inquiries and transactions.
4. Inquire about the exchange rate, confirm the trading currency, amount, and price.
5. Obtain the RMB or NZD account from customer service and transfer the agreed amount to the specified account as required.
6. Customer service verifies the receipt of the payment.
7. Provide details of your remittance account to customer service. The company arranges a settlement accountant for disbursement.
8. In general, the company's settlement accountant will disburse funds in real-time, and you can wait a moment.
9. After receiving the funds, if you still need a currency exchange receipt, inform customer service, and the company's compliant settlement personnel will issue it for you before the end of the day.
10. After the first successful transaction, for future exchanges, you don't need to visit the company in person every time. Based on the information you provided during account opening, you can place orders through WeChat or phone, and the funds will be credited in real-time. Convenient and efficient.
Business Process
